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The Wells Hotel
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hotel policies

Welcome to The Wells Hotel - Your Home Away from Home

Check-In: 4:00 PM 

Check-Out: 11:00 AM

Late Check-out Hour: 12:00 PM

Late Check-out Fees: $25.00

Late check-out (after 11:00 AM and before 12:00 PM) will result in a fee.


PLEASE NOTE:

ALL RESERVATIONS MADE MUST BE PAID FOR WITH CARD ON FILE. NO EXCEPTIONS.

  • All rooms are first come, first serve and must be paid for with the credit card used to hold reservations.
  • Guests are free to book as many rooms as they wish, but the host is responsible for full payment and guest room assignments. 
  • Guests may not call to swap payment or guest information. 
  • NO EXCEPTIONS.

Cancellations

  • All reservations require a valid credit card on file. 
  • You may CANCEL or MODIFY your reservation up to 72 hours prior to your reserved check-in date at no charge. 
  • Cancellations made within 72 hours of check-in are non-refundable. 
  • All reservations will be charged with the card on file at the time they become non-refundable. 
  • NO EXCEPTIONS 

Non Refundable Bookings

  • The Non-Refundable Rate Plan offers guests a discounted rate compared to our standard flexible rate.
  • This rate plan requires full payment at the time of booking and does not allow for cancellations, modifications, or refunds.
  • By selecting the Non-Refundable Rate Plan, the guest acknowledges and agrees to the terms outlined in this policy.

Early Departures

  •  Early departures fall under our 48 hour cancellation policy and are non-refundable. 
  • NO EXCEPTIONS 

Smoking Policy

  • NO SMOKING/VAPING, OF ANY KIND, IN OR NEAR ROOMS.
  • Candles and incense will be considered smoking and are prohibited in rooms and cabins.
  • If evidence of any type of smoking is present, a minimum $200 fee will be added to the guest folio. 
  • NO EXCEPTIONS

Pet Policy

  • As much as we love our furry, four legged companions, The Wells Cashiers is unfortunately not a pet friendly hotel.
  • If a guest has a Service Animal, it is their responsibility to inform staff and provide proper documentation prior to check in. If staff is unaware of service animal, guest will be charged non-refundable pet fee.
  • Service Animals may NOT be left unattended in room for any amount of time.
  • Service Animals must be leashed at all times and under the owner's control. 
  • Guests are responsible for picking up after their companion.
  • Guests violating this policy will be charged a minimum $200 fee and asked to leave the property immediately. 
  • If staff receives noise or other complaints from neighboring guests, you will be asked to find other accommodations and will forfeit your reservation. 
  • NO EXCEPTIONS

Frequently Asked Questions

Please reach us at hello@thewellshotel.com if you cannot find an answer to your question.

At The Wells Hotel, standard check-in is at 4:00 PM and check-out is by 11:00 AM. Guests can request early check-in at 2:00 PM for a $25 fee, and if the room becomes available sooner, the hotel will notify you. Late check-out until 12:00 PM is also available for $25, subject to availability.


The Wells Hotel is not pet-friendly. However, our sister property, Hotel Sylva, does welcome pets and offers accommodations suited for guests traveling with animals.


The Wells Hotel is committed to offering the best value by beating any verified third-party price by 5 –10% when you book directly with us. If you find a lower rate for the same room, dates, and booking conditions on another site, simply show us, and we’ll match it, giving you an even better deal. Booking direct not only guarantees the lowest price but also gives you full access to our service, flexibility, and support.


The list is endless as to how many outdoor activities the surrounding area to The Wells has. After booking with us, you will have access to a Guest Portal with details and activities on the surrounding area. 


Yes! Our Deluxe Double rooms with two king beds and a living area are perfect for small families. For more space and a home-like feel, our Log Suites and Cabins include kitchenettes and separate living areas, great for longer stays.


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The Wells Hotel Cashiers

58 North Carolina 107 Cashiers, NC 28717

(828) 761-6289 hello@thewellshotel.com

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