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The Wells Hotel
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hotel policies

Check-In: 4:00 PM 

Check-Out: 11:00 AM

Late Check-out Hour: 12:00 PM

Late Check-out Fees: $25.00

Late check-out (after 11:00 AM and before 12:00 PM) will result in a fee.

PLEASE NOTE:

ALL RESERVATIONS MADE MUST BE PAID FOR WITH CARD ON FILE. NO EXCEPTIONS.

  • All rooms are first come, first serve and must be paid for with the credit card used to hold reservations.
  • Guests are free to book as many rooms as they wish, but the host is responsible for full payment and guest room assignments. 
  • Guests may not call to swap payment or guest information. 
  • NO EXCEPTIONS.



Cancellations

  • All reservations require a valid credit card on file. 
  • You may CANCEL or MODIFY your reservation up to 14 days prior to your reserved check-in date at no charge. 
  • Cancellations made less than 14 days prior to your reserved check-in date will result in fee, equal to one nights stay plus tax.
  • Cancellations made within 48 hours of check-in are non-refundable.
  • Modifications made less than 14 days prior to your reserved check-in date will result in $150 modification fee.
  • Reservations made inside 14 day cancellation window will still fall under cancellation policy and incur a cancellation or modification fee. 
  • NO EXCEPTIONS 

Early Departures

  •  Early departures fall under our 48 hour cancellation policy and are non-refundable. 
  • NO EXCEPTIONS 

Smoking Policy

  •  NO SMOKING/VAPING, OF ANY KIND, IN OR NEAR ROOMS.
  • Candles and incense will be considered smoking and are prohibited in rooms and cabins.
  • If evidence of any type of smoking is present, a minimum $200 fee will be added to the guest folio. 
  • NO EXCEPTIONS

Pet Policy

  • As much as we love our furry, four legged companions, The Wells Cashiers is unfortunately not a pet friendly hotel.
  • If a guest has a Service Animal, it is their responsibility to inform staff and provide proper documentation prior to check in. If staff is unaware of service animal, guest will be charged non-refundable pet fee.
  • Service Animals may NOT be left unattended in room for any amount of time.
  • Service Animals must be leashed at all times and under the owner's control. 
  • Guests are responsible for picking up after their companion.
  • Guests violating this policy will be charged a minimum $200 fee and asked to leave the property immediately. 
  • If staff receives noise or other complaints from neighboring guests, you will be asked to find other accommodations and will forfeit your reservation. 
  • NO EXCEPTIONS

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The Wells Hotel Cashiers

58 North Carolina 107 Cashiers, NC 28717

(828) 761-6289 hello@thewellshotel.com

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