hotel policies

Check-In: 4:00 PM 

Check-Out: 11:00 AM

Late Check-out Hour: 12:00 PM

Late Check-out Fees: $25.00

Late check-out (after 11:00 AM and before 12:00 PM) will result in a fee.

• All reservations require a valid credit card on file. 
• You may CANCEL or MODIFY your reservation up to 14 days prior to your reserved check-in date at no charge. 
• Cancellations made less than 14 days prior to your reserved check-in date will result in fee, equal to one nights stay plus tax.
• Cancellations made within 48 hours of check-in are non-refundable.
• Modifications made less than 14 days prior to your reserved check-in date will result in $150 modification fee.
• Reservations made inside 14 day cancellation window will still fall under cancellation policy and incur a cancellation or modification fee. 
• NO EXCEPTIONS 

•  Early departures fall under our 48 hour cancellation policy and are non-refundable. 
• NO EXCEPTIONS 

• If interested in a "Buy-out", please contact Hello@thewellshotel.com
• We currently do not offer "room blocks".
• Existing reservations cannot be transferred or switched to another guests name or payment information.
• Guests may make as many reservations as they would like, but all rooms must be paid for with the card on file for that reservation. 
• NO EXCEPTIONS 

•  NO SMOKING/VAPING, OF ANY KIND, IN OR NEAR ROOMS.
• Candles and incense will be considered smoking and are prohibited in rooms and cabins.
• If evidence of any type of smoking is present, a minimum $200 fee will be added to the guest folio. 
• NO EXCEPTIONS

• As much as we love our furry, four legged companions, The Wells Cashiers is unfortunately not a pet friendly hotel.
• If a guest has a Service Animal, it is their responsibility to inform staff and provide proper documentation prior to check in. If staff is unaware of service animal, guest will be charged non-refundable pet fee.
• Service Animals may NOT be left unattended in room for any amount of time.
• Service Animals must be leashed at all times and under the owner's control. 
• Guests are responsible for picking up after their companion.
• Guests violating this policy will be charged a minimum $200 fee and asked to leave the property immediately. 
• If staff receives noise or other complaints from neighboring guests, you will be asked to find other accommodations and will forfeit your reservation. 
• NO EXCEPTIONS